iPhone says eSIM not supported after a carrier update – what actually fixed it

Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • #12967
    Alex Morgan
    Keymaster

    After the iOS 18.x carrier settings update my iPhone 13 mini refused to download a travel eSIM. The QR scanned fine, then “eSIM Not Supported” appeared immediately.

    What worked, in order:

    1. Removed the old travel eSIM profile completely, then rebooted.
    2. Updated carrier settings again with Wi-Fi on and VPN off.
    3. Turned off “Allow Mobile Data Switching” before scanning.
    4. Used the manual activation string instead of the QR from the provider dashboard.

    Root cause in my case was a stale profile occupying the eSIM slot limit. Worth checking how many profiles you have installed before blaming the plan.

    #12968
    Alex Morgan
    Keymaster

    Same here on an iPhone 12. Deleting the old profile was the missing step; I had three installed and never noticed.

    #12969
    Alex Morgan
    Keymaster

    One more: if the phone was bought in mainland China, some models have no eSIM hardware at all. Check Settings > General > About for an EID before buying a plan.

Viewing 3 posts - 1 through 3 (of 3 total)
💬 Join the discussion

Join the discussion — your experience helps other travelers and developers.

Keep replies on-topic and friendly. Be kind, stay helpful.

Únete a la conversación: tu experiencia ayuda a otros viajeros y desarrolladores.

Mantén las respuestas con el tema y amables. Sé amable, sé útil.

加入讨论吧——你的经验能帮助其他旅行者和开发者。

回复请保持话题相关与友善。

Mach mit in der Diskussion — deine Erfahrung hilft anderen Reisenden und Entwicklern.

Bleib beim Thema und freundlich.

Participez à la discussion — votre expérience aide d'autres voyageurs et développeurs.

Restez dans le sujet et soyez aimable.

Junte-se à discussão — sua experiência ajuda outros viajantes e desenvolvedores.

Mantenha as respostas no assunto e amigáveis.

Doe mee aan de discussie — jouw ervaring helpt andere reizigers en ontwikkelaars.

Blijf bij het onderwerp en wees vriendelijk.

Dołącz do dyskusji — Twoje doświadczenie pomaga innym podróżnikom i programistom.

Trzymaj się tematu i bądź miły.

Присоединяйтесь к обсуждению — ваш опыт помогает другим путешественникам и разработчикам.

Оставайтесь в теме и будьте доброжелательны.

انضم إلى النقاش — تجربتك تساعد المسافرين والمطورين الآخرين.

حافظ على الردود في الموضوع وكن لطيفًا.

ディスカッションに参加しましょう — あなたの経験が他の旅行者や開発者の助けになります。

トピックに沿った親切な返信をお願いします。

토론에 참여하세요 — 당신의 경험이 다른 여행자와 개발자에게 도움이 됩니다.

주제에 맞게 친절한 답변을 남겨주세요.

ร่วมพูดคุย — ประสบการณ์ของคุณช่วยเหลือนักเดินทางและนักพัฒนาคนอื่น

รักษาการตอบให้ตรงหัวข้อและเป็นมิตร

הצטרפו לדיון — הניסיון שלכם עוזר למטיילים ולמפתחים אחרים.

הישארו בנושא והיו אדיבים.

Tham gia thảo luận — kinh nghiệm của bạn giúp ích cho các du khách và nhà phát triển khác.

Giữ câu trả lời đúng chủ đề và thân thiện.

Ikut serta dalam diskusi — pengalaman Anda membantu pelancong dan pengembang lain.

Tetap pada topik dan bersikap ramah.

Пікірталасқа қосылыңыз — сіздің тәжірибеңіз басқа саяхатшылар мен әзірлеушілерге көмектеседі.

Тақырыптан ауытқымай, сыпайы болыңыз.

  • You must be logged in to reply to this topic.